Terms of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS WHEN USING completetuition.co.uk (“this website”, “We”).

For the purposes of these terms a “Tutor” is an individual or an agency who has registered with complete tuition in order to provide tuition services to prospective tutees. Therefore the term “tutor” applies to both tuition agencies and individual tutors. Where conditions are exclusively for tuition agencies this will be clearly stated.  

Tutees should be 18 or over. Any student under the age of 18 should get a parent or guardian to arrange tuition on their behalf. We do not advise that any person under the age of 18 should use the website to contact tutors directly without the supervision of a parent or guardian at all times. For the purposes of these terms “tutee” refers to any individual looking to set up tuition with a tutor or agency.         

 

  1. INTRODUCTION

1.1

We are Complete Tuition and our address is 1 Duckett Street Skipton, BD23 2EJ.

1.2

These terms and conditions are deemed to include our privacy policy and are collectively known as the “Terms”.

1.3

When you use this website, you agree to be bound by these Terms. Please read these Terms carefully before you start to use Complete Tuition. If you do not agree to be bound by these Terms, you must not use this website. A reference to “you” or “your” is a reference to any user of Complete Tuition.

Reference to “us” or “our” refers to Complete Tuition Ltd.

1.4

In these Terms words implying the singular shall include the plural and vice versa and words implying the masculine gender shall include the feminine gender and vice versa.

1.5

These Terms supersede all previous terms of  business.

1.6

We recommend that you print and keep a copy of these Terms; they are a legally binding agreement between you and us. We may change these Terms at our discretion by updating them on the Complete Tuition website. The then current version of these Terms will apply whenever you use this site. Please check this page from time to time and take notice of any changes.

 

 

  1. Our Rights

2.1

The copyright and all other intellectual property rights related to this Website (including all database rights, trademarks, service marks, trading names, text, graphics, code, files and links) belong to us. All rights are reserved.

2.2

You may download material from this Website for personal use, or for tutors to use with their students. However, you must not modify or republish any material from this Website without our prior written consent. Any content that is clearly marked with a purchase price must be purchased for the price advertised for each and every copy of the document.

2.3

This Website contains links to sites operated by third parties. We have no control over their individual content. We therefore make no warranties or representations as to the accuracy or completeness of any of the information appearing in relation to any linked site. We do not recommend any products or services advertised on any other website. If you decide to access any third party website from this one, you do so at your own risk.

2.4

The details of the tutors and tutoring agencies available on this Website are provided to us by third party tutoring agencies, private tutors or teachers for your information. Although we try our best to verify all the tutors who sign up to our website, we are not responsible or liable for the material they tutor. All complaints relating to individual tutors or tutoring agencies should be sent to those individuals directly. Where you want to make a complaint about a tutor we do encourage parents and students to leave feedback via your login area.

  1. Website Content and Contacting Tutors

3.1

The views expressed by users on our Website do not represent our views or values.

3.2

All content that you upload to our Website will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose. We also have the right to disclose your identity to any third party who claims or alleges that content posted or uploaded by you to our Website breaches that third parties legal rights.

 

3.3

All content that you upload to our Website must:

  • Be accurate (where you state facts);
  • Be genuinely held (where you state opinions); and
  • Comply with the applicable law of the country from which they were posted.

3.4

Your content must not:

  • Contain any material which is defamatory of any person;
  • Contain any material which is obscene, offensive, hateful, discriminatory, unethical, immoral or inflammatory.
  • Contain any material which does or could potentially infringe the intellectual property rights of a third party.

3.5

We will determine in our discretion whether there has been a breach of this clause . Where a breach of this policy has occurred we may take such action as we deem appropriate. This action may include the following:

  • Immediate, temporary or permanent withdrawal of your right to use our Complete Tuition.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to Complete Tuition.
  • Legal  action against you as well as disclosure of such information to the relevant authorities.

We reserve the right to take down any content that you upload to our Website at any time without notice and without having to give a reason. Any complaints regarding the removal of content will not follow our stated complaints procedure. 

3.7

We offer a service whereby tutors may register their details with us and prospective tutees browse registered tutors. Tutees may then contact tutors via the contact forms provided for the purpose of setting up tuition.

3.8

We offer a premium subscription service for tutors which gives them added benefits over a standard subscription. These benefits will be clearly stated on the sign up page but may change at any time. If they do change, tutors will be notified via email. More details regarding this can be found in section 4 of these terms.

 

3.9

Before contacting a tutor, Complete tuition has undertaken an assessment of the tutor which includes taking copies of certain basic information submitted by the tutor relating to their identity and experience, which will be indicated on their tutor profiles. Tuition agencies will be required to submit documents to evidence their existence as an academic tuition agency but will not be required to submit details of each individual tutor.

Although every effort will have been made to ensure the validity and authenticity of all the information submitted by tutors and agencies upon submission, we do not have the capacity to check all the credentials of each tutor regularly on your behalf, we therefore will not do this. For this reason we cannot guarantee the accuracy of the information submitted by any tutor or agency listed on Complete Tuition.

It is your sole responsibility to verify all supporting documentation from each tutor prior to entering into a tuition contract.  We strongly recommend you carefully check all supporting information and documentation from each tutor and agency you intend to use. Complete Tuition holds no responsibility for tutors failing to provide you with satisfactory evidence to support the information given on their tutor profiles.

3.10

All tutors are self employed, tutees must accept that any contract for tuition is with the tutor or agency and not with Complete Tuition. Complete Tuition is not party to any such contract nor any details of such a contact and cannot be held accountable for a failure of any obligation agreed or impliedly agreed through actions between yourself and the tutor.

Tutees must accept that Complete Tuition are not responsible or have any liability regarding your welfare whilst you are receiving tuition from any tutor contacted, directly or indirectly through our site, save as may not be excluded by law. This applies irrespective of where you are receiving your tuition.

The personal safety of all Tutees is paramount and parents should make provisions to ensure that an adult is present at all times during any contact or lesson with a tutor, regardless of where the tuition takes place.

3.11

Complete tuition cannot be held responsible for the learning environment provided by tutors or tutoring agency venues, we cannot be held liable if the tutors or tutoring agencies own venue does not meet your expectations.

3.12

Where a tutor or tuition agency listed on Complete tuition fails to provide you with a service which meets your reasonable expectations you may provide feedback to that tutor or tuition agency using the review system on the tutor profile page.  You may also provide feedback to Complete Tuition, strictly in the understanding that Complete Tuition has not liability to you for the service provided by the relevant tutor or tuition agency.

 

  1. Service Terms for Tutors  

4.1

Tutors are at least 18 years of age, and must on request provide electronically scanned copies of any references, proof of qualifications and proof of identification.

Complete Tuition will not except any identification documentation, qualifications or any other documents via post and shall not be held responsible in the event that documents sent are not received, not returned or end up getting lost.

4.2

All prices quoted for tuition services on Complete Tuition must be adhered to, and you take full responsibility for any price quoted. Your advertised hourly rate should include all extras such as tax, fuel and anything else you charge for.

4.3

Tutors shall never under any circumstances be personally abusive towards tutees or anyone else. Tutors should acknowledge that tutees are entitled to submit feedback in relation to you, your profile and your tuition services.  Tutees can also submit scores out of 5 and written comments.

You acknowledge that we retain the right to remove or edit feedback where we see fit.  

4.4

Tutors must acknowledge that you are not an employee of Complete Tuition or any of our affiliated companies and you except full responsibility for all income tax, national insurance and other taxations or employment related responsibilities in connection with the tuition services you provide.

Tutors must be clear with everyone that you are not an employee of Complete Tuition and you do not represent our business in anyway.

4.5

As a tutor or tuition agency, you must agree to indemnify Complete Tuition, without limitation and on a continued basis; in respect of any, National Insurance contributions, Income Tax and any other liability, contribution, deduction or claim arising from or made in relation to your use of the Complete Tuition service. This indemnity will include but not be exclusive to, all reasonable costs, expenses and any penalty, fine or interest incurred or payable by Complete Tuition Ltd in relation to any such liability, contribution, deduction, assessment or claim.

4.6

Tutors acknowledge and agree to details entered by you on Complete Tuition, being publically visible on our site and in search engine results.

 

4.7

Tutors will respond to any enquiry by tutees within 3 days of receipt. The profiles of tutors who repeatedly take longer than this to reply may be removed from search results.

4.8

You must at all times conduct yourself in a professional and appropriate manner, both in dealing with complete tuition and with tutees.

4.9

Tutors who sign up to our premium service will set a recurring card payment permitting us to take a fixed free per month on the first of each month.

Tutors who wish to cancel their subscription must provide complete tuition with at least 5 working days’ notice before the next month’s payment is due to be taken. Where a subscription is cancelled part way through a month, there will be no refund permitted under any circumstances for the remainder of the month. Your profile will remain active until the end of the billing period for which you have paid.

A premium membership is defined as what is currently described at the time of signup. When you subscribe to a premium service you enter into a binding contract between you and Complete Tuition on these terms.

You agree not to share your premium login details with others or otherwise to enable others accesses the service through your account. If the premium subscription is for a tuition agency, then only members of that organisation may access the premium account.  

In the event that you are found to be in breach of these terms, we may terminate your contact with us with immediate effect, with no requirement to give you notice. We shall not be under any obligation to provide you with a refund for the any fees you have paid relating to our premium membership of any other service you have paid for.  

 

  1. Tuition Contract

In these Terms, Tuition contract means an arrangement for a Tutor to perform services for a Tutee as agreed between the Tutor and the Tutee.

5.1

When tutees and tutors arrange tuition the contract for this service is between the individuals and not with Complete Tuition. Complete Tuition simply facilitate tutees finding tutors, we are in no way related or bound by any contract made between the tutor and tutee.

5.2

Complete Tuition holds no responsibility or liability for the details within the contract between tutor and tutee and is not responsible for the execution of any terms that are agreed between the two parties involved.

Simply put the individual arrangements made between a tutor and tutee are between these two parties and although Complete Tuition will advise to best facilitate this tuition contract we will not be held accountable for the details of the contract or either party adhering to the terms of such as contract.

 

  1. WARRANTY

6.1

Whilst we endeavour to ensure that any material from this Website is not contaminated in any way, we do guarantee that any material will be free from viruses.

6.2

Due to the nature of software and the internet, we do not warrant that your access to, or the running of, this Website will be uninterrupted or error free. We may suspend, withdraw, discontinue or change all or any part of Website without notice. We shall not be liable if we cannot process your details due to circumstances beyond our reasonable control.

6.3

The information provided by our website is for general interest only and does not constitute specific advice. Materials provided by our site are for guidance purposes only. We do not advise their sole use as a means of securing a certain grade in any examination.

6.4

We make no warranty or guarantee that the information we provide on this site complies with laws other than those of England.

 

  1. LIABILITY

7.1

We will not be liable for any failures due to software or Internet errors or unavailability, or any other circumstances beyond our reasonable control.

7.2

We will not be liable to you for any loss or damage, whether in contract, breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with:

  • Use of, or inability to use our website and all the revision materials associated with it.
  • Any direct or indirect cost, relating to any third parties that advertise or promote their services on our site, including tutors and agencies.
  • We are not responsible and have no liability relating to the services provided by the third party tutors or any other third party that advertises through our site.

7.3

You agree not to use this Website for any commercial or business purposes other than what has been agreed in these terms and conditions. Any other commercial use, outside of these terms can only be granted with written consent from ourselves.

7.4

We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity regardless of any contract you may have with Complete Tuition.

7.5

We will not be liable for any loss or damage caused by a virus or other technologically harmful material that may infect your computer equipment, computer programmes, data or other proprietary material due to your use of Complete Tuition or the use of any of our academic revision materials.

7.6

When tutors and agencies sign up, or when users of the site complete a “contact form”  for any purpose, your details (including your email address) will be stored and may be used from marketing purposes. We do not accept any liability for any subsequent communications that you receive directly from third parties.

 

  1. Contact and Feedback

 

8.1

All notices and any formal documentation shall be given to us, by email at or by post to our address provided at the beginning of these Terms.

8.2

If you have registered to use our services then we may serve a notice on you by email at the email address provided to us at the point of registration. It is your responsibility to update us with any email changes and to make sure you have confirmation of the update on our system.

 

8.3

All notices sent by email will be deemed to have been received on the day that they are sent or, if sent on a national holiday in England or on a Saturday or Sunday, the next working day following the day on which the email was sent. All notices sent by post will be deemed to have been received 3 working days after the date of posting.

8.4

We try to ensure that all customer feedback is dealt with swiftly and consistently. We welcome any suggestions that you make about how we may improve our service. Please submit the Contact Us form to provide your feedback on Complete Tuition revision materials, tutors or anything else relating to the site. 

 

  1. GENERAL

 

9.1

We may from time to time change the content of the Complete Tuition website. Any amendments to these Terms will be made available on the site. Therefore please check this webpage regularly to ensure you are aware of the changes that have been made.

9.2

If a court decides that any part of these Terms cannot be enforced, that particular part of these Terms will not apply, but the rest of these Terms will. A waiver by a party of a breach of any provision shall not be deemed a continuing waiver or a waiver of any subsequent breach of the same or any other provisions. Failure or delay in exercising any right under these Terms shall not prevent the exercise of that or any other right. You may not assign or transfer any benefit, interest or obligation under these Terms. The provisions of the Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms.

9.3

If you are a consumer user, please note that these Terms and their subject matter and formation (including any non-contractual dispute or claim) are governed by English Law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland, you may also bring proceedings in Scotland.

 

 

  1. COMPLAINTS

10.1

Our complaints procedure is as follows:

– Complaints relating to our site or content displayed on our site will be responded to within 7 workings days where an appropriate telephone number and email address have been provided and the complaint is deemed relevant by us.

– We will look to escalate unresolved complaints as we see fit. 

– We hold the right to close a complaint and advise the discontinued use of our site if a user is still unhappy with the outcome of the complaint. 

10.2

Complaints relating to any third party accessed via this site should be sent to the third party directly. We will acknowledge such complaints and look to remove third parties that consistently offer a poor service but we are in no way responsible or accountable for the service they provide; therefore any such complaint will not be progressed through our complaints system. 

 

  1. Resources

11.1

Resources uploaded to the Complete Tuition site are checked for accuracy and reliability. However we cannot guarantee the relevancy or usefulness of these resources. Under no circumstances should these resources form the basis of any advice and should only ever be used alongside resources that have been provided by qualified professionals.

11.2

Complete Tuition is not responsible or liable for any exam results, school performance or progression of any person using the resources presented on our site, regardless of whether or not a person has paid for these resources.

11.3

Where a resource is purchased, a preview will be made available. Therefore under no circumstance will a refund be given for any resource sold.

11.4

Any resource accessed via Complete Tuition is the sole property of Complete Tuition Ltd. Under no circumstance can any resource, or the content contained within our site or any document within our site be modified, re-distributed or shared in anyway including Social Media posts and any other online or offline activity.

11.5

The uploading of our content or any material that is found within our site to any other webpage or social media page is prohibited and any such action could face legal challenge. We do not permit the use of our free or purchased resources outside that of the personal and private use of the person who has accessed them. Tutors that decide to use material from our site for tuition purposes should direct students to the Complete Tuition site where they can access the resources directly. Resources and website material should under no circumstances be shared in any online or offline activity.

 

Privacy Policy

Who we are

We are CompleteTuition.co.uk

We provide academic resources and lists of tutors and tutoring agencies in many locations across the country.

A reference to “you” or “your” is a reference to a user of the Complete Tuition website or any of our related services.

 

Introduction

We are committed to protecting your privacy. This policy explains how and for what purposes we use the information collected about you. Please read this privacy policy carefully. By using Complete Tuition and any services we offer, you are agreeing to be bound by this policy in respect of the information that we collect about you.

If you have any queries about the policy, our use of your personal information contact us via the website and we will address any concerns you may have.

The information we collect about you is used in the following ways:

  • Pass your messages on to our advertisers including tutoring agencies and other third parties that work with us.
  • Improve the features and services we offer.
  • Support our own marketing and promotion efforts.
  • Provide you with information and services that we feel are relevant to you.

 

Personal information collected

When you visit or use the site, you may be asked to provide certain information about yourself, including your name and your contact details.

All of the forms where you might enter personal information on our site have tick box options to enable you to accept or decline to our use of Your Information for marketing purposes. We always use the most recently submitted form to be your current consent status. If you are a registered user, but not signed in when you submit a form, we won’t be able to use your saved settings so will deem your consent choice to be as per the form you submit at the time.

 

Registering with us

If you register with us, we save the details you provide and use them to enable us to personalise the service we offer to you. You can update your details at any time by contacting us.

 

Who has access to the information you provide or we collect

We retain access to all personal information that we have collected from you.

When you select to use the service of one of the tutors listed on Complete tuition, those agencies or tutors may have access to your Information. Their use of your personal information is governed by their privacy policies. We are not responsible for the privacy policies and practices of any tutor, agency or website, even if you access them using links from our site or if you can access our site through their site. We therefore recommend that you check the policy of each website that you visit.

If we offer or supply a service to you that is provided on our behalf  of a third party we may have to pass your Information to them in order to deliver the service. By using this site you consent to us providing your Information to the third parties licensed by us to provide such services. We will not otherwise disclose, sell or distribute your Information to any third party, not associated with us without your permission unless we are required to do so by law.

 

Access to, changing or removing the information we hold

Registered users of Complete Tuition can update their information by logging into their complete tuition account and following the instructions provided. In order to ensure our service remains relevant to you, we encourage you to update your contact details as and when they change.

 

Changes to the policy

We may change this policy from time to time as we add new services or features or in response to changes in the law or our commercial arrangements. Any changes to this policy will be posted on this site. Users of the site are advised to check these terms regularly.